The air is filled with invisible Wi-Fi signals, whizzing past you at super speeds! With so many different types of Wi-Fi networks, sometimes the Computer Kit needs a little extra help to get connected.
I can't see my network?
Just like a radio, your Computer can tune into different Wi-Fi channels. Your wireless router will usually choose a channel for you and uses it to broadcast the Wi-Fi signal.
Here's a few common fixes for when you can't find your Wi-Fi network.
In most countries there are 13 channels your wireless router can use. The Computer Kit works really well on channels 1-10.
You can check which channel you are using by logging in to your wireless router. If you are using channels 11-13, changing your channel can help discover missing Wi-Fi networks.
For more help changing channels, contact your broadband provider who should be happy to help!
Modern wireless routers can often broadcast on two different frequency bands (similar to an AM and FM radio!). They're often referred to as 2.4G and 5G networks.
The Computer Kit only picks up signals from the 2.4GHz band. Some routers can mix the 2.4 and 5GHz bands together, which can sometimes confuse the computer.
You should see two networks with similar names (often with 2G or 5G at the end). Always make sure you connect to the 2.4G network. If you only see one network name, contact your broadband provider for help switching on a separate 2.4GHz network.
My Wi-Fi is connected but I can't get online?
If you're in an area where there's lot of Wi-Fi signals, or if your Computer Kit is further away from the router, you might find that your connection is intermittent. In both cases, moving closer to your wireless router can often help improve the connection!