How do I know that my Pixel Kit is charging and is fully charged?
There should be an amber light at the back of the Pixel Kit indicating that the device is charging. The Kano App will display the Pixel Kit's battery life (%) when it is connected. When the kit is fully charged, there will be a green light on at the back of the board.
Can I charge the Pixel Kit using a wall socket?
You can charge the Pixel Kit using a wall socket, it'll charge faster this way!
What computers is the Kano App available on?
The Kano App is available on Mac OS (macOS version 10.9 or above) and Windows (Windows 7 or above, must be 64-bit). The app is also pre-installed onto the Kano OS, so if you have one of our Computer Kits, you'll be able to code the Pixel Kit through the 'Pixel Kit' app on your dashboard.
Does the Pixel Kit have a speaker?
Any speaker blocks you use on the Kano App will play sound out of the current playback device of your computer, the Pixel Kit does not have an onboard speaker.
Why doesn't the Kano App recognize my Pixel Kit?
You can try restarting the Kano App, rebooting the Pixel Kit, re-plugging the USB cable, and trying a different USB cable. If you're still not having any luck, submit a request.
Do I need to use the Kano Code App?
You can use your Pixel Kit on its own to play the preset games and light shows, but if you want to code with it, you'll need to use the Kano App!
How do I put my creation onto my Pixel Kit?
It's only possible to upload animations to your kit, check out this article for instructions on how to do so.
A piece has broken off my Pixel Kit, what do I do?
Reach out to the team by submitting a request. We may ask for an image of the damage and for some proof of purchase. With that, we'll see what we can do!