When you first start using your Computer Kit, we run a quick check to see if your sound is working. If you can't hear anything, you probably saw a message about AU1.

What causes it?

Using a Monitor

If you can't hear sound at this stage, the first thing to check is if your screen has built-in speakers. Most HDMI TVs will have these, but computer monitors don't always have a speaker. 

Using DVI or VGA adapters

The Computer Kit can't send sound through these adapters, as DVI and VGA only support video and not sound.

Low TV Volume

It might sound silly, but it's worth turning your TV's volume up just in case it's low.

Solution

You will need to use an external set of speakers or headphones to hear sound from your Computer Kit. The Light Ring isn't compatible with the headphone socket, so we'll show you the steps you need to follow:

Remove Light Ring

The light ring uses special software that updates the light colours hundreds of times a second. This actually makes a sound you can hear through your speakers, so we'll need to remove it to use the headphone socket.

Open the lid of the case and carefully lift it off the pins, being sure not to bend any!

Reboot Computer

From the dashboard, click on the power button in the bottom left and select Reboot:

Connect Headphones

While the computer is rebooting, you can connect your headphones or speakers to the 3.5mm headphone socket next to the HDMI port. (Note: Bluetooth speakers are not supported at this time).

Change Audio

We're almost there! Now you just need to open Settings from the dashboard: 

Click Audio and then change TV to Speaker, then click Apply Changes:

That's it! You're ready to use your headphones or speakers.