Has an update caused something to go wrong with your computer? Don't worry, we can help get your computer up and running in just a few minutes.
What went wrong?
The most common cause of problems with updates is when the kit is unplugged before it is completed. It's important not to unplug in the middle of an update to prevent this from happening! Other things that can go wrong include interruptions to your wi-fi while the update was downloading.
How can I fix it?
The first thing to try is to turn your computer back on again. Starting in OS v3.15, the OS has a new recovery tool that tries to finish the update for you. Hold SHIFT at startup to access it!
If this doesn't work, or you are running an older version, you'll need to reinstall the OS. Don't worry, it will only take a few minutes! Head over to this handy guide for the details about how this works.
Demystifying updates
The OS is made up of a lot of programs. And these programs are made up of bundles of code called packages. The updater updates each of these packages. It is often working on lots of packages at once. If you unplug while this is happening, then you can potentially leave up to hundreds of these packages unstable!
To figure out exactly what went wrong in your case, you can look at this table that explains some of the error codes you might see:
|
Error Code: |
Explanation: |
| UF1 | There is a serious error with the low level software that powers your computer. Please reinstall Kano OS. |
| UF2 | Updater couldn't be launched. This means that the updater itself is damaged. Please reinstall Kano OS. |
| UF3 | Your computer has a weak Internet connection. Try moving closer to your Wi-Fi router. |
| UF4 | Your computer tried multiple times to connect to the Internet, but it wasn't able to get a connection. |
| UF5 | The computer couldn't install a piece of software it needs for your computer to work. Unfortunately, you'll have to reinstall Kano OS. |
| UF6 | We tried to repair your software, but weren't able to. Try rebooting your computer, and if this doesn't help please reinstall Kano OS. |