Kano is a coding tool and can offer up unexpected behaviors as you dive into the machine. Most problems can be solved by restarting the app. On Android or iOS, this is as simple as going to your open apps tray and flicking away the Kano app. On Mac and PC, just close the window. When you reopen, make sure to follow the steps, to stay on course with your code
If your app keeps freezing, try updating it or re-downloading from kano.me/app.
If you're still having problems, submit a request here or call our support number and we will have you back up and running in no time.